Returns

We are sorry to hear any of your dissatisfaction!

please reach us at hertapeindonesia@gmail.com / Whatsapp +625156570305 if you have any return question or further inquiries, we will fix it right away.

If you are not completely satisfied with your purchase, we have a 7-day return policy which means you have 7 days after receiving you item to request a return. To be eligible for a return, your item must be in the same condition that you first received it, unworn or unused and in its original Hertape packaging along with the receipt or proof of purchase.

All the following policies are not applied to sale items. All sale items cannot be returned or exchanged.


Damages and Issues
Please inspect your order beforehand and contact us immediately if the item is defective, damaged, wrong item, so that we can evaluate the issue right away.

Exchanges
The fastest and easiest way to ensure you get the right order is to return the item that you have, and once we processed it, please make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow some time for your bank or credit card company to process your refund.